Terms and Conditions | V-spec Car Valeting

Terms and Conditions for Car Detailing and Valeting Services

Last update: 15.09.2023

1. Introduction
These Terms and Conditions govern the provision of car detailing and valeting services ("Services") provided by V-spec Auto Detailing ("Company," "we," "us," or "our") to you ("Customer," "you," or "your"). By using our Services, you agree to these Terms and Conditions.

2. Service Definitions

Hand Wash: Wheel cleaning, wheel arches rinsed, foam pre-wash, two-bucket hand wash, rinse, towel dry
Valeting: As listed on the individual service pages.
Detailing: As listed on the individual service pages.
Additional Services: Any other services requested by the Customer and agreed upon by the Company.
Engine Bay: Is not included in our service packages. This can be booked as an add-on service for an additional fee.
Pet Hair Removal: Is not included in our service packages. This can be booked as an add-on service for an additional fee.
Vomit Removal: Is not included in our service packages. This can be booked as an add-on service for an additional fee.
Mold Removal: Is not included in our service packages. This can be booked as an add-on service for an additional fee.
Enhancement Polish: A single-stage machine polish to enhance gloss. We do not guarantee the removal of swirl marks or scratches.
Interior: All parts of the vehicle that can be seen when you sit down and the door is closed. E.g. door jambs are not part of an interior service.

3. Booking and Appointments

Appointment Booking: Appointments can be booked online, by phone, or in person. We will confirm your appointment via email or text message.
Cancellations: Cancellations or rescheduling must be made at least 24 hours in advance. Late cancellations incur a 50% cancellation fee. Cancellations or no-shows on the day incur the full valeting fee.
Late Arrivals: Please allow up to 30 minutes between your booked time slot and the actual arrival of your valeter before contacting customer services. On rare occasions, your valeter might arrive later due to unforeseen circumstances. Any late arrivals will be communicated by us.

4. Pricing, Payment, Additional Fees, and Subscriptions

Pricing: Prices for our Services are listed on our website and are subject to change. We will confirm the total cost before starting the service.
Payment: Payment is due upon booking the service. We accept credit/debit cards, cash, pay-in-three (Klarna, Paypal) and other payment methods as specified by the Company. For subscriptions, we accept card payments and direct debits. Cash payments have to be made before commencing the service.
Overdue Invoices: Unpaid invoices become overdue after 7 business days. Overdue consumer invoices may incur a £20 late fee to cover administrative costs, and 5% interest per month, subject to the Consumer Rights Act 2015.
Additional Fees: If the vehicle is heavily soiled (e.g. large amounts of pet hair, grime, make-up stains, dirt, vomit), or if the wrong service or car size was booked, we may request an additional fee to be paid by the customer based on our hourly rate or the next higher service level. If the required service is not added at the time of booking, we charge a £5 admin fee on the day of the appointment, in addition to the price of the add-on.
Subscriptions: The Company may, at its sole discretion, offer subscription services to select customers. Details such as pricing, renewal frequency, term length, and included services will be provided either on our website as a bookable service or via email directly to the customer. Either party may cancel subscriptions at any time. If the cancellation occurs less than 24 hours before a scheduled appointment, no refund will be provided. Otherwise, a full refund will be issued. If a payment is missed, the contract and all terms are considered null and void.

5. Customer Responsibilities

Vehicle Condition: The Customer must disclose any pre-existing damage to the vehicle before the commencement of any services. Failure to do so may result in additional charges.
Personal Belongings: While we will take all due care to protect your property, the Company is not responsible for any personal belongings left in the vehicle. Customers are advised to remove all personal items before the service.
Child seats: It is the responsibility of the customer to remove any child seats from the vehicle. The Company will not perform any removals or installations, and cannot guarantee a full clean in and around the child seat area.
For services provided at the Customer's location, it is the Customer's responsibility to ensure that adequate water and electricity outlets are available for our use. Additionally, the Customer must provide sufficient space for our team to work safely and efficiently. If the required outlets or space are unavailable, we reserve the right to refuse or reschedule the service. In such cases, the Customer may be liable for any travel costs or cancellation fees incurred. These provisions must be met to facilitate the smooth and effective completion of our detailing and valeting services.

6. Service Limitations

Weather Conditions: Certain services may be impacted by adverse weather conditions. We reserve the right to reschedule appointments in such cases.
Service Scope: We will perform the agreed-upon Services to the best of our ability. However, we do not guarantee the removal of all stains, scratches, or defects. We will inform the Customer in any such cases.
Exclusions: Our Services cover only the vehicle itself. Internal or external attachments and equipment are not included. This includes, but is not limited to, roof boxes, bike racks, camping gear, car covers, tents, awnings, extendable roofs, or any other accessories. Cleaning or removal of such items is outside the scope of our Services unless specifically agreed in writing as an additional service.
Modifications: Any modifications or additional requests must be agreed upon by both parties and may incur additional charges.

7. Liability and Damage

Vehicle Damage: The Company will exercise all due care and skill in the provision of Services. However, we are not liable for any pre-existing damage or damage that occurs due to the Customer's failure to disclose such damage.
Accidents and Incidents: In the event of an accident or incident resulting in damage to the vehicle during service, we will inform the Customer immediately and take appropriate actions.
By leaving your vehicle with The Company, you agree to indemnify and hold harmless V-spec LTD, its employees, and agents from any and all claims, damages, losses, liabilities, and expenses arising from or related to any technical issues or damages that may occur to your vehicle while it is in our care. This includes, but is not limited to, damages resulting from mechanical failures, electrical issues, or any other unforeseen circumstances. The Company will take all reasonable precautions to ensure the safety and security of your vehicle; however, we cannot be held responsible for any damages beyond our control.

8. Post-Service Care

To ensure the best results and protect the vehicle after a valet or detailing service, the Customer agrees to the following responsibilities:

Handover and Approval: The Customer must be present for the vehicle handover upon completion of the service. During handover, the Customer has the opportunity to inspect the vehicle and raise any concerns. If the Customer is not available for handover, the service will be deemed complete and the vehicle considered approved as-is. In such cases, the Company cannot guarantee results beyond completion and will not be liable for subsequent complaints regarding issues that may arise after the service.
Windows and Doors: Customers should avoid closing the vehicle in airtight conditions for extended periods immediately after service. Leaving windows slightly open where safe to do so will speed up drying.
Ventilation: After valets that include interior cleaning, the Customer must properly air out the vehicle to allow any residual moisture to dry. The Company cannot be held liable for any issues such as damp, odours, or mould resulting from failure to ventilate.
Weather Exposure: Where possible, avoid immediate exposure to heavy rain, frost, or direct sunlight for at least 12 hours after exterior treatments such as waxing, polishing, or ceramic coating.
Chemical Curing: Some treatments (e.g., protective coatings, dressings, or sealants) may continue to cure for up to 24 hours. During this time, the Customer should not wash the vehicle or apply additional chemicals.
Interior Use: Customers are advised to minimise the use of freshly cleaned upholstery, carpets, and mats until they are fully dry.
Child Seats & Accessories: Where child seats, mats, or other accessories have been removed for cleaning, it is the Customer’s responsibility to reinstall them correctly and safely.
Adjustables: It is the Customer's responsibility to check and adjust their seats, steering column, belts, and other items that are relevant to their safety.

Failure to follow these care guidelines may reduce the effectiveness of the service or lead to issues outside of The Company’s control.

9. Warranties and Guarantees

Service Guarantee: We strive to provide high-quality services and guarantee your satisfaction. If you are not satisfied with the service, please inform us within 24 hours, and we will make reasonable efforts to address your concerns.
Exclusions: Our guarantee does not cover issues arising from subsequent use, misuse, or neglect of the vehicle after the service is completed.

10. Right of Refusal of Service

The Company reserves the right to refuse service to any Customer for any reason deemed appropriate at our sole discretion. This includes but is not limited to situations where the vehicle's condition poses a safety risk, the Customer is abusive or threatening towards our staff, or there is a failure to comply with our Terms and Conditions. We also reserve the right to refuse service if the requested services exceed our capabilities or if previous service agreements have not been honoured. Any deposits paid in such cases will be refunded at the company's discretion.

11. Promotions

The Company may occasionally run promotions to attract or reward Customers.

12. Privacy and Data Protection

Data Collection: We collect and process personal data in accordance with our Privacy Policy and Cookie Policy.
Use of Data: Your personal data will be used solely for the purpose of providing the Services and will not be shared with third parties without your consent.
Photos and Videos: By engaging our services, customers grant The Company explicit consent to capture photographs and videos of their vehicle for use on The Company’s social media platforms. Upon request, The Company will take reasonable steps to remove personally identifiable information, including vehicle registration plates, from such media.

13. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Northern Ireland.

14. Amendments
We reserve the right to amend these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Continued use of our Services constitutes acceptance of the amended Terms and Conditions.

15. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us:

Email: hello@vspec.uk