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Terms and Conditions for Car Detailing and Valeting Services

Last update: 15.09.2023


1. Introduction
These Terms and Conditions govern the provision of car detailing and valeting services ("Services") provided by V-spec Ltd, trading as V-spec Auto Detailing ("Company," "we," "us," or "our") to you ("Customer," "you," or "your"). By using our Services, you agree to these Terms and Conditions.


2. Services Provided

  • Hand Wash: Wheel cleaning, wheel arches rinsed, foam pre-wash, two-bucket hand wash, rinse, towel dry

  • Valeting: As listed on the individual service pages.

  • Detailing: As listed on the individual service pages.

  • Additional Services: Any other services requested by the Customer and agreed upon by the Company, such as engine bay cleaning, headlight restoration, etc

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3. Booking and Appointments

  • Appointment Booking: Appointments can be booked online, by phone, or in person. We will confirm your appointment via email or text message.

  • Cancellations: Cancellations or rescheduling must be made at least 24 hours in advance. Late cancellations incur a 50% cancellation fee.

  • Late Arrivals: If you arrive late, we will make every effort to complete your service, but completing the full service may not be possible on the same day.

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4. Pricing, Payment, Additional Fees, and Subscriptions

  • Pricing: Prices for our Services are listed on our website and are subject to change. We will confirm the total cost before starting the service.

  • Payment: Payment is due upon booking the service. We accept credit/debit cards, cash, pay-in-three (Klarna, Paypal) and other payment methods as specified by the Company. For subscriptions, we accept card payments and direct debits. Cash payments have to be made before commencing the service.

  • Additional Fees: If the vehicle is heavily soiled (e.g. large amounts of pet hair, grime, make-up stains, dirt, vomit), or if the wrong service or car size was booked, we may request an additional fee to be paid by the customer based on our hourly rate or the next higher service level.

  • Subscriptions: The Company may, at its sole discretion, offer subscription services to select customers. Details such as pricing, renewal frequency, term length, and included services will be provided either on our website as a bookable service or via email directly to the customer. Either party may cancel subscriptions at any time. If the cancellation occurs less than 24 hours before a scheduled appointment, no refund will be provided. Otherwise, a full refund will be issued. If a payment is missed, the contract and all terms are considered null and void.

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5. Customer Responsibilities

  • Vehicle Condition: The Customer must disclose any pre-existing damage to the vehicle before the commencement of any services. Failure to do so may result in additional charges.

  • Personal Belongings: While we will take all due care to protect your property, the Company is not responsible for any personal belongings left in the vehicle. Customers are advised to remove all personal items before the service.

  • Child seats: It is the responsibility of the customer to remove any child seats from the vehicle. The Company will not perform any removals or installations, and cannot guarantee a full clean in and around the child seat area.

  • For services provided at the Customer's location, it is the Customer's responsibility to ensure that adequate water and electricity outlets are available for our use. Additionally, the Customer must provide sufficient space for our team to work safely and efficiently. If the required outlets or space are unavailable, we reserve the right to refuse or reschedule the service. In such cases, the Customer may be liable for any travel costs or cancellation fees incurred. These provisions must be met to facilitate the smooth and effective completion of our detailing and valeting services.

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6. Service Limitations

  • Weather Conditions: Certain services may be impacted by adverse weather conditions. We reserve the right to reschedule appointments in such cases.

  • Service Scope: We will perform the agreed-upon Services to the best of our ability. However, we do not guarantee the removal of all stains, scratches, or defects. We will inform the Customer in any such cases.

  • Modifications: Any modifications or additional requests must be agreed upon by both parties and may incur additional charges.

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7. Liability and Damage

  • Vehicle Damage: The Company will exercise all due care and skill in the provision of Services. However, we are not liable for any pre-existing damage or damage that occurs due to the Customer's failure to disclose such damage.

  • Accidents and Incidents: In the event of an accident or incident resulting in damage to the vehicle during service, we will inform the Customer immediately and take appropriate actions.

  • By leaving your vehicle with The Company, you agree to indemnify and hold harmless V-spec LTD, its employees, and agents from any and all claims, damages, losses, liabilities, and expenses arising from or related to any technical issues or damages that may occur to your vehicle while it is in our care. This includes, but is not limited to, damages resulting from mechanical failures, electrical issues, or any other unforeseen circumstances. The Company will take all reasonable precautions to ensure the safety and security of your vehicle; however, we cannot be held responsible for any damages beyond our control.

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8. Warranties and Guarantees

  • Service Guarantee: We strive to provide high-quality services and guarantee your satisfaction. If you are not satisfied with the service, please inform us within 24 hours, and we will make reasonable efforts to address your concerns.

  • Exclusions: Our guarantee does not cover issues arising from subsequent use, misuse, or neglect of the vehicle after the service is completed.

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10. Right of Refusal of Service

The Company reserves the right to refuse service to any Customer for any reason deemed appropriate at our sole discretion. This includes but is not limited to, situations where the vehicle's condition poses a safety risk, the Customer is abusive or threatening towards our staff, or there is a failure to comply with our Terms and Conditions. We also reserve the right to refuse service if the requested services exceed our capabilities or if previous service agreements have not been honoured. Any deposits paid in such cases will be refunded at the company's discretion.

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11. Promotions

The Company may occasionally run promotions to attract or reward Customers. These include: 

 

  • October Review Promotion (limited to October 2024 only): Customers who book and pay for a service, which The Company performed, may, at The Company's sole discretion, receive a £10 Amazon gift card upon leaving a 5-star review on The Company’s Google business page. The Company will send the gift card to the Customer's email address within seven business days after the review is left. If the review is revoked, changed, or otherwise manipulated, or if The Company detects fraudulent activity, it reserves the right to refuse the issuance of the gift card or seek reimbursement from the Customer.

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12. Privacy and Data Protection

  • Data Collection: We collect and process personal data in accordance with our Privacy Policy and Cookie Policy.

  • Use of Data: Your personal data will be used solely for the purpose of providing the Services and will not be shared with third parties without your consent.

  • Photos and Videos: By engaging our services, customers grant The Company explicit consent to capture photographs and videos of their vehicle for use on The Company’s social media platforms. Upon request, The Company will take reasonable steps to remove personally identifiable information, including vehicle registration plates, from such media.

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13. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Northern Ireland.


14. Amendments
We reserve the right to amend these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Continued use of our Services constitutes acceptance of the amended Terms and Conditions.


15. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us:

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Email: hello@vspec.uk

Phone: +447861298774

Post:
V-spec Ltd
Spinners Gate
Killinchy

BT23 6WB

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