V-spec Terms and Conditions

 

1. About V-spec

These Terms and Conditions govern all valeting, detailing and related services supplied by:

V-spec Ltd, trading as V-spec Auto Detailing

Email: hello@vspec.uk

Website: vspec.uk

In these Terms:

• “V-spec”, “we”, “us” and “our” mean V-spec Ltd.

• “Customer”, “you” and “your” mean the person or business making the booking.

• “Consumer” means an individual purchasing Services mainly for personal use.

• “Business Customer” means a person purchasing Services mainly for business purposes.

• “Services” means the valeting, detailing or related work shown in the Booking Confirmation.

• “Vehicle” means the vehicle on which the Services are to be carried out.

• “Booking Confirmation” means the confirmation sent by V-spec after accepting a booking.

• “Website” means vspec.uk.

• “Writing” includes email, text message, the online booking system and written WhatsApp messages. Voice notes and telephone calls do not constitute written notice unless confirmed in Writing.

Nothing in these Terms removes or limits any rights that cannot legally be excluded.

 

2. The contract

A booking request is an offer to purchase the selected Services. A binding contract is formed when V-spec sends a Booking Confirmation.

The contract consists of:

1. the Booking Confirmation;

2. the service description and price shown when the booking was made;

3. any additional work agreed in Writing; and

4. the version of these Terms accepted when the booking was made.

If there is a conflict, any specific written agreement made for that booking will take priority, followed by the Booking Confirmation, the service description and these Terms.

Changes made to our Website, prices or Terms after a booking has been confirmed will not change that booking unless V-spec and the Customer agree otherwise.

The Customer confirms that they own the Vehicle or have the owner’s authority to instruct V-spec to carry out the Services.

The Customer is responsible for providing accurate contact details and checking the Booking Confirmation. Any error should be reported promptly.

 

3. Service descriptions

The Services included in a booking are limited to the work described on the relevant service page and in the Booking Confirmation.

A general reference to a “valet”, “detail”, “interior clean” or similar description does not include work that is not listed within the booked service.

Unless expressly included:

• interior Services cover accessible surfaces within the passenger cabin and luggage area;

• no seats, trim, panels, carpets or other fixed components will be dismantled;

• sealed cavities, ventilation systems and areas behind fixed trim are excluded;

• door jambs, door shuts and exterior hinges are excluded from an interior-only service;

• undersides of vehicles are excluded;

• engine bays are excluded;

• pet hair removal is excluded;

• mould treatment is excluded;

• vomit, urine, faeces, blood and other biological contamination are excluded;

• paint correction, scratch removal and machine polishing are excluded;

• roof boxes, bike racks, trailers, tents, awnings, camping equipment and other attachments are excluded; and

• personal belongings, child seats and removable accessories are excluded.

Excluded work may be available as an additional service. It must be agreed in Writing and may incur an additional charge.

 

4. Booking information and vehicle size

Prices may vary according to the Vehicle’s size, type, condition and the Services selected.

The Customer must select the correct vehicle size when booking. The size categories and examples shown on our Website are a guide. V-spec may correct a vehicle classification where the Vehicle differs materially from the category booked.

The Customer must provide an honest description of the Vehicle’s condition and disclose any unusual contamination or work likely to require additional time.

A booking made for the wrong vehicle size, an unsuitable service or a materially understated condition may need to be amended, rearranged or cancelled.

No additional work or price increase will be applied without the Customer’s approval.

 

5. Prices and payment

The price confirmed at booking is the price for the agreed Services, subject to any additional work later approved by the Customer.

Payment is normally due when the booking is made. Where V-spec agrees to accept cash, payment must be made before work begins. Where V-spec agrees to issue an invoice, payment must be made by the due date stated on the invoice.

Payments made through Klarna, PayPal or another finance or payment provider may also be subject to that provider’s terms.

V-spec may refuse to begin or continue work where payment is due and has not been made.

For Consumer invoices, V-spec may recover reasonable costs actually incurred in collecting an undisputed overdue payment, where legally permitted. V-spec will not impose a disproportionate consumer late fee.

For Business Customers, overdue invoices may attract statutory interest and recovery costs under the law governing late commercial payments.

 

6. Additional work and charges

V-spec may identify additional work after inspecting the Vehicle. This may occur where:

• the Vehicle is larger than the size booked;

• the condition was materially understated;

• excessive dirt, sand, mud, staining, pet hair or contamination is present;

• biological material or a health hazard is discovered;

• the wrong service was selected;

• the requested result requires work outside the original booking; or

• access to an area requires extra preparation or removal of belongings.

V-spec will explain the additional work and price before carrying it out.

The Customer may:

1. approve and pay for the additional work;

2. ask V-spec to provide only the originally booked Services where reasonably possible; or

3. decline the additional work.

If the booked service cannot reasonably or safely be provided without the additional work, V-spec may stop and offer a different appointment or service.

Any amount retained or charged where an appointment cannot proceed will be limited to work already completed and V-spec’s reasonable net loss.

 

7. Cancellations

Statutory cancellation rights

Consumers who book online or by telephone may have a legal right to cancel within 14 days of receiving their Booking Confirmation.

Where the Customer books an appointment that will take place within those 14 days, the Customer expressly requests that V-spec provide the Services during the cancellation period.

If the Customer cancels during the cancellation period after the Services have begun but before they have been completed, the Customer may be required to pay a reasonable amount for the work already supplied, including V-spec’s reasonable loss, up to the full service fee. These rights do not apply where an exception provided by law applies.

Appointment cancellations

• cancellations or rescheduling more than 48 hours before the appointment are free of charge;

• cancellations or rescheduling between 24 and 48 hours before the appointment may incur a charge of up to 50% of the booking price;

• cancellations with less than 24 hours’ notice may incur a charge of up to the full booking price; and

• no-shows or failure to provide access, keys, water, electricity or a suitable working area may incur a charge of up to the full booking price.

Any cancellation charge will reflect V-spec’s reasonable loss, including whether the appointment could be filled by another customer.

 

9. Arrival times and delays

Appointment times are estimates rather than guaranteed arrival times.

Traffic, weather, earlier appointments, equipment issues and other operational circumstances can cause delays. The Customer should allow an arrival window of up to 60 minutes after the scheduled time.

V-spec will take reasonable steps to notify the Customer of a significant delay.

A delay does not entitle the Customer to compensation unless required by law. Where a substantial delay would cause significant inconvenience, V-spec and the Customer may agree to rearrange or cancel the appointment.

 

10. Requirements for mobile Services

The Customer must provide:

• safe and lawful access to the Vehicle;

• enough space for V-spec to work safely around it;

• permission to work at the location;

• a suitable parking area that does not obstruct traffic or pedestrians;

• a working outdoor water supply where required;

• a safe electricity supply where required;

• access to the Vehicle’s keys;

• any parking permit, gate code or access instruction needed; and

• reasonable lighting where the work takes place in a dark or enclosed area.

Water and electricity must be available close enough to the Vehicle for normal equipment to be used safely.

V-spec is not required to work:

• on a public road where doing so would be unsafe or unlawful;

• on a restricted or unsuitable parking space;

• across a public pavement with unsafe cables or hoses;

• in an area exposed to moving traffic;

• on unstable, steep or unsuitable ground;

• where water runoff would create a hazard;

• in an enclosed area without suitable ventilation; or

• where the working environment presents another material safety risk.

The Customer is responsible for obtaining permission from a landlord, employer, car park operator, managing agent or property owner where required.

The Customer is responsible for parking, access, congestion, toll or permit charges that were disclosed or reasonably incurred specifically for the appointment.

 

11. Vehicle access and movement

The Customer authorises V-spec to unlock, start and move the Vehicle by the minimum distance reasonably required to provide the Services or position it safely at the service location.

V-spec will not normally drive the Vehicle on a public road unless separately agreed and appropriately insured.

The Customer must disclose:

• unusual starting procedures;

• alarms, immobilisers or trackers;

• defective locks, windows or doors;

• weak or failing batteries;

• known mechanical or electrical faults;

• unsafe tyres or brakes; and

• any reason the Vehicle should not be started or moved.

The Customer remains responsible for ensuring that the Vehicle is in a condition in which it can be safely started and moved.

 

12. Pre-existing damage and defects

Before work begins, the Customer must disclose any known:

• scratches, dents, cracks or corrosion;

• loose badges, trim, seals, mouldings or number plates;

• peeling paint, lacquer failure or clear-coat failure;

• repainted panels or smart repairs;

• recently painted surfaces;

• vinyl wraps or paint-protection film;

• window tint;

• damaged wheels or wheel lacquer;

• cracked lights or lenses;

• damaged leather, fabric, carpets or headlining;

• leaks or failed seals;

• electrical or mechanical faults;

• aftermarket electronics or modifications;

• previous water damage; or

• fragile, aged, damaged or poorly fitted components.

V-spec may record the Vehicle’s condition using photographs or video before, during and after the Services.

Cleaning can reveal scratches, staining, corrosion, paint defects, wear or other damage that was hidden by dirt. The discovery of a defect after cleaning does not, by itself, establish that V-spec caused it.

V-spec is not responsible for pre-existing damage, ordinary wear, inherent defects or the failure of aged, defective, loose, poorly repaired or incorrectly fitted components unless the failure was caused by V-spec’s failure to use reasonable care and skill.

 

13. Personal belongings

The Customer should remove all valuables, money, documents, medication, electronics and other personal belongings before the appointment.

V-spec will take reasonable care around belongings but is not responsible for an item that is lost or damaged unless the loss or damage was caused by V-spec’s failure to use reasonable care.

Areas containing personal belongings may not be cleaned fully.

V-spec may move loose items to another part of the Vehicle to gain access but will not normally:

• open sealed bags or containers;

• search through personal property;

• open locked compartments;

• dispose of an item; or

• determine whether an item is rubbish.

The Customer should remove any item they do not want handled.

 

14. Child seats and safety equipment

The Customer is responsible for removing and reinstalling child seats.

V-spec will not remove, refit or certify the installation of a child seat unless expressly agreed in Writing.

Where a child seat is left in place, V-spec cannot guarantee complete cleaning beneath or around it.

The Customer must check before driving:

• child seats;

• seat positions;

• steering-column position;

• mirrors;

• seat belts;

• pedals;

• hand controls;

• dashboard settings; and

• any other adjustable item relevant to safe use.

 

15. Hazardous and prohibited materials

The Customer must disclose any known presence of:

• needles or sharps;

• blood;

• human or animal waste;

• vomit;

• urine;

• mould;

• pests or infestations;

• chemical spills;

• fuel or oil spills;

• asbestos or suspected asbestos;

• illegal drugs;

• weapons;

• dangerous goods; or

• any other biological, chemical or physical hazard.

V-spec may immediately stop work if an undisclosed hazard is discovered.

V-spec may refuse work that requires specialist licensing, personal protective equipment, disposal facilities or training beyond its normal operations.

Where the Customer failed to disclose a known hazard, the Customer may be responsible for reasonable work already completed, travel, lost appointment time, cleaning or decontamination costs and any other direct loss caused by that failure.

Nothing in this section requires V-spec to handle or transport illegal or dangerous material.

 

16. Standard of service

V-spec will provide the Services with reasonable care and skill.

Unless expressly agreed in Writing, V-spec does not guarantee:

• complete removal of every stain;

• complete removal of pet hair;

• complete removal of sand or embedded debris;

• complete removal of odours;

• removal of scratches, chips or swirl marks;

• restoration of worn or damaged materials;

• a factory-new appearance;

• permanent removal of mould;

• repair of damaged paint, trim, leather, fabric or carpets; or

• correction of defects outside the booked service.

Results depend on the Vehicle’s age, previous maintenance, materials, condition and the nature and length of time that contamination has been present.

V-spec may decline to continue working on an area where further work could cause damage or would be unlikely to produce a reasonable improvement.

 

17. Service durations

Any duration shown on our Website, booking system or Booking Confirmation is an estimate used for scheduling.

It is not:

• a minimum working time;

• a promise that the valeter will remain at the Vehicle for that duration;

• an hourly service; or

• a measure of the quality of the completed work.

The Customer is purchasing the specified Service and result, not a number of labour hours.

The time required will vary according to the Vehicle’s size, condition, materials and specification. Where Services are combined, overlapping preparation and cleaning stages may reduce the total appointment time.

The agreed price will not be reduced because the Services are completed sooner than estimated.

V-spec will not charge more merely because the Services take longer than estimated, unless additional work is identified and approved by the Customer.

 

18. Carpets, upholstery and headlining

Some carpets and fabrics permanently retain staining, sand, pet hair, dye, odours or signs of wear.

V-spec cannot guarantee complete extraction of dirt or staining from carpets that have been used without protective mats.

Some upholstery may remain damp after cleaning. Drying time will depend on weather, temperature, ventilation, material and the level of cleaning required.

Headlining and other bonded fabrics can weaken with age, heat, moisture or previous cleaning. V-spec may limit or refuse cleaning where there is a risk of separation, sagging or damage.

V-spec is not responsible for the failure of pre-existing, aged or weakened adhesive unless caused by a failure to use reasonable care and skill.

 

19. Leather, plastics and interior finishes

Leather, vinyl, plastics, painted switches and coated surfaces can deteriorate because of age, sunlight, heat, previous chemicals, wear or poor repairs.

Cleaning may reveal cracking, colour loss, sticky coatings, worn dye or peeling finishes.

V-spec is not responsible for deterioration that was already present or resulted from an inherent defect, previous treatment or ordinary wear.

No dressing or conditioner can repair structural damage, missing coating or worn material unless restoration work has been separately agreed.

 

20. Paintwork and exterior surfaces

Paint cleaning, decontamination, polishing and correction are limited by the depth, hardness, condition and history of the paint.

Stone chips, deep scratches, corrosion, lacquer failure, etching and defects that pass through the available paint cannot safely be polished away.

V-spec may measure paint depth and may refuse to polish or continue polishing where further work could create an unreasonable risk.

An enhancement polish is intended mainly to improve gloss and general appearance. It does not guarantee removal of swirl marks, scratches or paint defects.

A multi-stage correction is intended to reduce suitable defects. It does not promise complete or permanent removal of every defect.

Machine polishing can reveal previous repairs, sanding marks, thin paint, filler, mismatched paint or other defects that were not visible beforehand.

 

21. Wheels and tyres

Wheel finishes can be damaged by age, corrosion, kerbing, brake dust, previous chemicals or lacquer failure.

Cleaning may reveal corrosion, peeling lacquer, staining or previous damage.

V-spec cannot guarantee complete removal of embedded brake dust, corrosion or staining.

Tyre dressings may behave differently according to the tyre compound, weather and previous products.

The Customer should drive cautiously until satisfied that no dressing, water or cleaning product is present on tyre tread, brake surfaces, pedals or other safety-critical areas.

 

22. Engine-bay cleaning

Engine-bay cleaning is not included unless specifically booked.

The Customer must disclose aftermarket wiring, exposed connections, modifications, damaged covers, missing seals and known electrical or mechanical problems.

V-spec will use reasonable methods intended to limit moisture exposure. However, aged, damaged, modified or poorly sealed electrical and mechanical components may fail independently of the cleaning process.

V-spec is not responsible for a mechanical or electrical failure unless it was caused by V-spec’s failure to use reasonable care and skill.

Engine-bay cleaning is cosmetic. It does not include mechanical inspection, repair, leak diagnosis or preparation for concours judging unless expressly agreed.

 

23. Mould treatment

Mould treatment is not included unless specifically booked.

V-spec will treat accessible, visible mould and use appropriate cleaning, steam or chemical treatment according to the booked service.

Mould is commonly associated with moisture, leaks, humidity, poor ventilation and biological material. Cleaning the visible mould does not repair the cause.

V-spec cannot guarantee:

• removal of mould from inaccessible cavities;

• removal of all spores from ventilation systems or hidden materials;

• permanent removal of staining or odour; or

• that mould will not return.

Mould may return where the Vehicle has a leak, remains damp, is poorly ventilated or is exposed to new contamination.

No warranty against recurrence is provided unless separately agreed in Writing.

The Customer should investigate and repair any underlying leak or source of moisture.

 

24. Vomit, urine, smoke and odour treatment

Removal of vomit, urine, smoke and other strong contamination must be booked or agreed separately.

Contamination can penetrate foam, insulation, ventilation systems, seams and inaccessible cavities. Complete removal may require more than one treatment or replacement of affected materials.

V-spec does not guarantee permanent odour removal where the source remains in an inaccessible area or where the Vehicle is re-exposed.

V-spec may refuse work involving extensive or unsafe biological contamination.

 

25. Weather and working conditions

Mobile Services can be affected by rain, wind, frost, snow, heat, direct sunlight, low temperatures and unsafe ground conditions.

V-spec may:

• delay the start;

• change the order of work;

• limit a treatment;

• move the Vehicle with permission;

• request shelter;

• reschedule; or

• cancel the appointment.

V-spec will not carry out work where the conditions would create a material safety risk or prevent the Services from being provided to a reasonable standard.

The Customer should not pressure a member of staff to work in unsafe or unsuitable conditions.

 

26. Completion and handover

Where reasonably possible, the Customer should be available when the Services are completed.

The Customer will have an opportunity to inspect the Vehicle and identify any visible concern.

If the Customer is unavailable, V-spec may:

• complete the Services;

• record the Vehicle’s condition;

• lock or secure the Vehicle as agreed;

• return the keys to an agreed place; and

• notify the Customer that the Services are complete.

The Customer’s absence does not prevent completion of the appointment.

Failure to identify a visible concern at handover may make it more difficult to determine when or how the issue arose. It does not remove the Customer’s statutory rights.

The Vehicle is considered returned to the Customer when the keys have been handed back, placed in the agreed location or made available for collection.

 

27. Aftercare

The Customer is responsible for following any aftercare instructions provided by V-spec.

After interior wet cleaning, the Customer should:

• ventilate the Vehicle properly;

• leave windows slightly open where safe and secure;

• avoid sealing a damp Vehicle for an extended period;

• allow seats, carpets and mats to dry fully; and

• remove or lift damp mats where advised.

After application of waxes, sealants, ceramic products, dressings or other treatments, the Customer should:

• observe the curing period communicated by V-spec;

• avoid washing the Vehicle during that period;

• avoid applying other chemicals;

• limit exposure to heavy rain or frost where advised; and

• follow any product-specific instructions.

Some moisture, product movement or curing may continue after the appointment.

V-spec is not responsible for damp, odour, mould, marking or reduced product performance caused by failure to follow aftercare instructions.

 

28. The V-spec 100% Satisfaction Guarantee

The V-spec 100% Satisfaction Guarantee is additional to the Customer’s statutory rights.

The Guarantee means that where part of the booked Service has been missed or has not been completed to a reasonable standard, V-spec will make a reasonable effort to inspect and correct that part of the Service.

It is not an unconditional money-back guarantee.

To claim under the Guarantee, the Customer must:

1. contact V-spec by email or through the Website contact form within 24 hours of completion;

2. clearly describe the concern;

3. identify the affected area;

4. provide clear photographs or video where reasonably possible;

5. preserve the Vehicle’s condition where reasonably possible; and

6. allow V-spec a reasonable opportunity to inspect and correct the work.

V-spec may offer:

• advice;

• an inspection;

• a return visit;

• repeat performance of the affected work; or

• another reasonable remedy.

Corrective work will be limited to the part of the booked Service that was missed or not completed to a reasonable standard.

If the Customer refuses a reasonable opportunity for V-spec to inspect or correct the work, V-spec may be unable to verify the complaint or provide a remedy under the Guarantee.

The Guarantee does not cover:

• anything outside the booked Service;

• pre-existing damage or permanent defects;

• an unrealistic result that was not agreed;

• contamination occurring after completion;

• use of the Vehicle after completion;

• rain, dust, road dirt, fingerprints or other environmental exposure;

• interference or cleaning by another person;

• failure to follow aftercare instructions;

• recurring mould, damp or odour caused by an unresolved source;

• deterioration, wear or mechanical or electrical failure not caused by V-spec;

• a personal preference that was not part of the agreed specification; or

• an issue that V-spec cannot reasonably verify because the Vehicle’s condition has materially changed.

Nothing in this section restricts a remedy available to a Consumer by law.

 

29. Complaints

Formal complaints must be made in Writing by emailing hello@vspec.uk or using the contact form on vspec.uk.

A complaint should include:

• the Customer’s name;

• the booking date;

• the Vehicle registration;

• a clear description of the issue;

• when the issue was first noticed;

• photographs or video where relevant; and

• the remedy being requested.

Telephone calls, social-media comments and voice notes are not accepted as formal complaint notices because they do not provide a reliable written record.

V-spec will review the complaint and may request further information or an opportunity to inspect the Vehicle.

The Customer and V-spec must communicate reasonably. V-spec may restrict communication to email where messages become abusive, threatening, excessive or difficult to record.

 

30. Suspected damage

Suspected damage should be reported as soon as reasonably possible after discovery.

The Customer must provide:

• a description of the alleged damage;

• photographs or video;

• the date and time it was discovered;

• information about any use of the Vehicle after completion; and

• any other relevant evidence reasonably requested.

Except in an emergency, the Customer should not arrange a repair before giving V-spec a reasonable opportunity to inspect and document the alleged damage.

V-spec may request:

• an independent inspection;

• diagnostic information;

• repair estimates;

• previous repair or maintenance records; or

• information from the Vehicle manufacturer or repairer.

The Customer must take reasonable steps to prevent avoidable additional loss.

Reporting suspected damage does not establish that V-spec caused it.

 

31. Liability

V-spec is responsible for foreseeable loss or damage caused by its breach of contract or failure to use reasonable care and skill.

V-spec is not responsible for loss or damage that:

• was already present;

• resulted from ordinary wear or deterioration;

• resulted from an inherent mechanical, electrical or material defect;

• resulted from an aged, loose, damaged, modified or poorly repaired component;

• was caused by incomplete or inaccurate information from the Customer;

• was caused by the Customer’s failure to follow instructions;

• occurred after the Vehicle was returned and was not caused by V-spec;

• was not caused by a breach of contract or negligence by V-spec; or

• was not reasonably foreseeable when the contract was made.

V-spec is not responsible for a mechanical or electrical failure merely because it occurs during or after the Services. Liability will depend on whether the failure was caused by V-spec’s failure to use reasonable care and skill.

For Consumers, V-spec is not responsible for business losses, including lost profit, lost revenue, lost contracts or interruption to business.

For Business Customers, V-spec is not responsible for indirect or consequential loss, loss of profit, loss of revenue, loss of opportunity or loss of business, except where liability cannot legally be excluded.

Nothing in these Terms excludes or limits liability for:

• death or personal injury caused by negligence;

• fraud or fraudulent misrepresentation;

• deliberate misconduct; or

• any other liability or statutory right that cannot legally be excluded or limited.

 

32. Events outside V-spec’s reasonable control

V-spec will not be responsible for delay or failure caused by an event outside its reasonable control.

Such events may include:

• severe weather;

• flooding, fire or natural disaster;

• road closures or major traffic disruption;

• government restrictions;

• public emergency;

• utility failure;

• sudden serious illness or injury;

• unexpected vehicle or equipment breakdown despite reasonable maintenance;

• interruption to essential suppliers or communications;

• civil disorder; or

• another event that V-spec could not reasonably prevent or overcome.

V-spec will:

• notify the Customer as soon as reasonably possible;

• take reasonable steps to minimise the disruption; and

• offer a rearranged appointment where practical.

If the Services cannot be provided within a reasonable time, either party may cancel the affected booking.

The Customer will receive a refund for Services not supplied, less any amount properly due for work already completed or reasonable costs specifically incurred for the booking.

This section does not excuse an obligation that could reasonably have been performed despite the event.

 

33. Right to refuse or stop work

V-spec may refuse to begin or may stop the Services where:

• the working conditions are unsafe or unlawful;

• the Vehicle presents a safety risk;

• an undisclosed biological or chemical hazard is found;

• suitable access, water, electricity, lighting or space is unavailable;

• the Customer behaves abusively, threateningly or unlawfully;

• the requested work is outside V-spec’s equipment, insurance or reasonable capability;

• the Customer asks V-spec to use an unsafe method;

• the Vehicle’s condition differs materially from the booking;

• necessary additional work is not approved;

• the Customer interferes with the work;

• the Customer fails to comply with these Terms; or

• an undisputed previous payment remains overdue.

V-spec will explain the reason where reasonably possible.

Any refund or charge will depend on:

• the work already completed;

• costs already incurred;

• appointment time lost;

• whether the circumstances were caused by the Customer; and

• V-spec’s reasonable net loss.

Where V-spec refuses or cancels for a reason that is not the Customer’s fault, the Customer will normally receive a refund for any Services not provided.

 

34. Subscriptions and maintenance plans

Where V-spec offers a subscription or maintenance plan, its price, frequency, included Services and minimum term will be shown before purchase.

Those specific subscription details form part of the contract.

Unless a fixed term is clearly stated, subscriptions renew at the stated frequency until cancelled.

A Customer may cancel a rolling subscription before the next renewal payment by contacting V-spec in Writing.

Cancellation stops future renewals. It does not automatically refund a period that has already begun or an appointment already provided, except where required by law.

The ordinary appointment cancellation policy still applies to appointments booked through a subscription.

If a subscription payment fails, V-spec may suspend future appointments until payment is made.

V-spec will give reasonable notice of a material change to a subscription’s price or included Services. The Customer may cancel before that change takes effect.

 

35. Promotions, discounts and gift vouchers

Promotions, discounts and gift vouchers may be subject to separate conditions displayed when issued.

Unless otherwise stated:

• promotions cannot be combined;

• discounts have no cash value;

• a discount applies only to the Services stated;

• a promotion may be withdrawn before a booking is confirmed;

• a confirmed booking will retain the valid discount applied at booking; and

• misuse may result in cancellation of the discount.

Any expiry date or material restriction will be communicated when the promotion or voucher is supplied.

Nothing in this section removes a statutory right.

 

36. Photographs and video

V-spec may take photographs or video of the Vehicle before, during and after the Services for:

• recording its condition;

• documenting work carried out;

• administering the booking;

• quality control and training;

• insurance and security purposes;

• investigating complaints or alleged damage; and

• promoting V-spec’s Services.

V-spec may use and publish photographs or video of the Vehicle for its portfolio, Website, advertising and social-media channels where the material does not identify the Customer or another person.

Before publication, V-spec will take reasonable steps to remove or obscure identifying information, including:

• vehicle registration numbers;

• people;

• house numbers and addresses;

• documents and personal belongings;

• distinctive private locations; and

• any other information that could reasonably identify the Customer.

V-spec will not name or tag the Customer, publish a testimonial in their name, or intentionally disclose their location or connection to the Vehicle without separate permission.

Where material identifies or could reasonably identify the Customer, V-spec will process it in accordance with its Privacy Policy and applicable data-protection law.

A Customer may object to the use of identifiable photographs or video by contacting V-spec at hello@vspec.uk. V-spec will consider the objection and take reasonable steps to stop future use or remove material from channels under its control where appropriate.

V-spec cannot guarantee the removal of copies already independently shared, downloaded or republished by third parties.

 

37. Personal data

V-spec will process personal data in accordance with its Privacy Policy and applicable data-protection law.

Information may be used where necessary to:

• manage bookings;

• take payment;

• provide the Services;

• communicate with the Customer;

• maintain service records;

• prevent fraud;

• handle complaints;

• establish or defend legal claims;

• meet insurance requirements; and

• comply with legal obligations.

V-spec may use service providers such as booking platforms, payment processors, website hosts, accountants and insurers where reasonably necessary.

Marketing communications will be sent only where V-spec has a lawful basis to do so. Customers may unsubscribe from electronic marketing at any time.

 

38. Employees and subcontractors

V-spec may use employees, contractors or subcontractors to provide some or all of the Services.

V-spec remains responsible for providing the Services in accordance with the contract.

The Customer may not transfer a booking to another person or Vehicle without V-spec’s agreement.

 

39. Changes to these Terms

V-spec may update these Terms from time to time.

Updated Terms apply to bookings made after the revised version is published.

The version accepted when a booking was made will continue to apply to that booking unless V-spec and the Customer agree otherwise.

Material changes to an ongoing subscription will be communicated before they take effect.

 

40. Severability

If a court or competent authority finds that part of these Terms is unlawful or unenforceable, that part will be treated as removed or adjusted only to the extent necessary.

The remaining Terms will continue to apply.

 

41. No waiver

If V-spec does not enforce a term on one occasion, this does not prevent V-spec from enforcing it later.

A waiver will apply only where it has been confirmed in Writing.

 

42. Third-party rights

Except where these Terms expressly state otherwise, a person who is not a party to the contract has no right to enforce it.

This does not affect any right or remedy that exists independently of these Terms.

 

43. Governing law and courts

These Terms and the contract are governed by the laws of Northern Ireland.

The courts of Northern Ireland will have jurisdiction, subject to any mandatory right a Consumer may have to bring proceedings elsewhere.

 

44. Statutory rights

Nothing in these Terms removes or restricts a Consumer’s statutory rights.

Consumers in Northern Ireland may obtain independent advice from Consumerline.

 

45. Contact details

Questions, cancellations and complaints should be sent to:

V-spec Auto Detailing

Email: hello@vspec.uk

Website: vspec.uk

 

Model Cancellation Form

Complete and return this form only if you wish to cancel a contract during an applicable statutory cancellation period.

To:

V-spec Ltd

hello@vspec.uk

I give notice that I cancel my contract for the following Services:

Service booked:

Booking reference:

Date booked:

Appointment date:

Customer’s name:

Customer’s address:

Customer’s signature, if submitted on paper:

Date: